Responsible Gaming at lb18
lb18 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We provide practical tools, clear guidance, and 24/7 support to help you stay in control of your gaming activity at all times.
Gaming Should Always Be Fun
At lb18, we believe that betting and casino games are a form of entertainment — and like all forms of entertainment, they are best enjoyed responsibly. Our platform is designed with safeguards that give every player in Bangladesh the ability to set their own boundaries, monitor their activity, and seek help if they ever feel their gambling is becoming a concern.
Problem gambling can affect anyone, regardless of age, background, or financial situation. The thrill of a cricket match or a live casino session can, for some individuals, shift from recreation into compulsion. lb18 takes this risk seriously. We have invested in responsible gaming tools and player protection measures so that our platform remains a place of entertainment — not distress — for all registered players.
This page explains all of the responsible gaming resources available to lb18 players, including deposit limit controls, session time-out features, self-exclusion options, and guidance on how to recognise warning signs of problem gambling. We also provide clear instructions on how to contact lb18 support at any time if you need help.
lb18's Promise: We will never use aggressive tactics to discourage a player from using responsible gaming tools. Activating a deposit limit, cooling-off period, or self-exclusion is always free, instant, and respected without question. Your wellbeing comes before any commercial consideration.
The lb18 Player Pledge
lb18 makes the following commitments to every player on our platform:
- We verify the age of every player — no one under 21 may hold an lb18 account.
- We provide free, easy-access tools to set deposit limits, session limits, and cooling-off periods.
- We will never send promotional offers to a player who has activated a self-exclusion or cooling-off period.
- We monitor player activity for signs of problem gambling and may reach out proactively if patterns of concern are detected.
- We make it straightforward to close an account permanently at any time — no waiting periods, no sales pressure.
- We keep responsible gaming support information visible and accessible on every page of the lb18 platform.
- We treat all responsible gaming requests with full confidentiality and without judgment.
Tools to Keep You in Control
lb18 provides a full suite of responsible gaming controls, all accessible through your account settings or by contacting support. Every tool is free to use and activates immediately upon request.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, lb18 will block further deposits until the limit period resets. You can lower your deposit limit at any time with immediate effect. Increases to a deposit limit require a 7-day cooling period before they take effect, giving you time to reconsider.
Available in Account SettingsSession Time Limits
Define how long you can spend on lb18 in a single session. When your chosen session time is reached, you will receive a notification and will be automatically logged out. This tool is ideal for players who want to prevent extended unplanned sessions from affecting their daily routine, work, or family time.
Daily, Weekly OptionsCooling-Off Period
Take a short break from lb18 by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account will be suspended — you will not be able to log in, deposit, or place bets. All pending withdrawals will continue to be processed. No promotional material will be sent during a cooling-off period.
Immediate ActivationSelf-Exclusion
If you feel that gambling is becoming a serious problem, lb18 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion is irreversible during the chosen period — it cannot be reversed at your request before the period expires. Permanent self-exclusion closes your account for life. Contact lb18 support to activate self-exclusion immediately.
Permanent Option AvailableLoss Limits
Set a maximum net loss amount over a daily, weekly, or monthly period. Once your loss limit is reached, lb18 will prevent further betting activity until the limit period resets. Like deposit limits, loss limits can be reduced immediately but increases require a 7-day waiting period to ensure considered decision-making rather than impulse changes.
Daily / Weekly / MonthlyReality Check Reminders
Enable periodic pop-up reminders during your gaming sessions that show how long you have been playing and how much you have deposited and wagered in that session. These reality check notifications appear at intervals you choose — every 15, 30, or 60 minutes — and provide a factual snapshot to help you make informed decisions about continuing or ending your session.
Customisable IntervalsHow to Activate Responsible Gaming Controls
Accessing lb18's responsible gaming tools is straightforward. All controls are available directly in your account settings once you are logged in, or can be activated instantly by contacting our 24/7 support team via live chat.
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1
Log In to Your lb18 Account
Access the lb18 platform and log in using your registered username and password. All responsible gaming tools are account-specific and require you to be logged in to activate them.
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2
Navigate to Account Settings
Go to your account profile and select the "Responsible Gaming" section. All available tools — deposit limits, session limits, loss limits, cooling-off, and self-exclusion — are listed in this section.
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3
Choose Your Preferred Tool
Select the tool you wish to activate and enter the relevant parameters — for example, a daily deposit limit of ৳5,000 or a 7-day cooling-off period. Review the settings carefully before confirming.
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4
Confirm Activation
Confirm your selection. Restrictive tools (limits and exclusions) activate immediately. A confirmation notification will be sent to your registered email address or phone number for your records.
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5
Contact Support for Immediate Self-Exclusion
If you need to activate self-exclusion urgently, contact lb18 support via live chat at any time of day. Our team will action your request within minutes and confirm the exclusion by email. No questions will be asked and no sales pressure will be applied.
Warning Signs of Problem Gambling
Problem gambling does not always look the same for every person. The following behaviours may indicate that gambling has become a problem rather than a recreational activity. If you recognise several of these signs in yourself or someone you know, we strongly encourage you to use lb18's self-exclusion tools and seek professional support.
Spending more money on gambling than you can afford to lose, or borrowing money to fund betting activity.
Gambling to escape stress, anxiety, depression, or other personal problems rather than for entertainment.
Chasing losses — continuing to bet in an attempt to win back money already lost in a session.
Feeling restless, irritable, or anxious when unable to place bets or when trying to reduce gambling activity.
Hiding gambling activity from family members, friends, or colleagues, or lying about the amounts spent.
Neglecting work, studies, or family responsibilities because of time or money spent on gambling.
Increasing the size of bets over time in order to maintain the same level of excitement or stimulation.
Making repeated unsuccessful attempts to reduce, control, or stop gambling despite wanting to do so.
You Are Not Alone: Problem gambling is a recognised condition and professional help is available. lb18 encourages any player who identifies with the signs above to take an immediate break using our cooling-off or self-exclusion tools, and to seek support from a qualified counsellor or helpline.
Quick Responsible Gaming Check
The following questions are designed to help you reflect on your gambling habits honestly. This is not a clinical diagnostic tool — it is a personal guide to help you identify whether your gambling activity may warrant closer attention.
Ask Yourself These Questions
If you answer "Yes" to three or more of the following questions, lb18 strongly recommends that you contact our support team to discuss activating a cooling-off period or self-exclusion, and that you seek advice from a professional gambling support service.
Have you ever gambled with money that was meant for essential expenses such as rent, food, utilities, or debt repayments?
Have you ever told yourself you would stop gambling after reaching a certain loss or win threshold — but continued playing anyway?
Do you find yourself thinking about gambling frequently during your day — planning upcoming sessions, replaying past bets, or calculating potential winnings?
Have you ever borrowed money from friends, family, or a financial institution in order to fund gambling activity?
Has gambling caused you to miss work, studies, or important personal commitments in the past 12 months?
Have close friends or family members expressed concern about the amount of time or money you spend on gambling?
Do you feel that your enjoyment of gambling depends on placing increasingly large bets or taking higher risks over time?
After a significant loss, do you feel a strong urge to return to gambling as soon as possible in order to recover what you lost?
Honest Reflection Matters: There are no right or wrong answers — only honest ones. lb18 is a platform for entertainment. If your answers suggest gambling is affecting other areas of your life, we are here to help. Contact our support team at any time, any day, via live chat. No judgment, no pressure.
Age Verification and Minor Protection
lb18 operates a strict minimum age policy. Only individuals aged 21 years and above are permitted to register an account, make deposits, or place bets on the lb18 platform. This policy is enforced through our Know Your Customer (KYC) process, which requires all players to verify their identity and date of birth before any withdrawal is processed.
If lb18 has reasonable grounds to suspect that a registered account belongs to an individual under the age of 21, that account will be suspended immediately pending identity verification. Any account confirmed to belong to a minor will be permanently closed, and all deposited funds will be returned via the original payment method after deducting any losses incurred in breach of our terms.
If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may have accessed the lb18 platform, please contact our support team immediately. We will act on your report swiftly and with full discretion.
Under 21? This platform is not for you. lb18 is strictly an adult entertainment platform for players aged 21 and above. If you are under 21, please do not attempt to register. If you know someone under 21 who is attempting to gamble online, please encourage them to seek help and report the matter to lb18 support.
Protecting Minors at Home
If you share a device or household with minors, lb18 recommends the following practical steps to prevent underage access to online gambling platforms:
- Never save your lb18 username or password in your device's browser or password manager on a shared device.
- Always log out of your lb18 account fully after each session — do not rely on auto-logout.
- Enable a screen lock or device PIN on any phone, tablet, or computer used to access lb18.
- Consider using parental control software to block access to gambling websites on shared household devices.
- Keep your lb18 account credentials private — do not share them with anyone, including older teenagers.
- Talk openly with young people in your household about the risks of gambling and why lb18 is an adults-only platform.
Popular parental control solutions available in Bangladesh include the built-in Family Link feature on Android devices, Screen Time controls on iOS and macOS, and third-party filtering applications that can be configured to block gambling-related websites across all browsers on a shared device.
Our Responsible Gaming Principles
Player Welfare Above Profit
lb18 will never prioritise short-term revenue over the long-term wellbeing of our players. A player who gambles within their means and enjoys the platform sustainably is far more valuable to us than one who bets beyond their limits. Our business model depends on happy, healthy players.
Transparent Odds and Outcomes
lb18 presents all betting odds and game return-to-player (RTP) percentages clearly. We do not mislead players about their chances of winning. Understanding that the house maintains an edge is fundamental to gambling responsibly, and lb18 makes this information readily available.
Proactive Monitoring
lb18's internal systems monitor player activity for behavioural patterns associated with problem gambling — such as dramatically increased bet frequency, large session lengths, or rapid deposit cycles. Where such patterns are detected, our responsible gaming team may reach out to offer support.
Irreversible Exclusion Locks
lb18's self-exclusion system is designed to be robust. Once a self-exclusion period is confirmed, it cannot be reversed at the player's request before the period ends — even if the player contacts support and claims to be fine. This design protects players from impulsive decisions made during vulnerable moments.
No Marketing During Exclusion
lb18 does not send promotional offers, bonus notifications, or re-engagement emails to players who have activated a cooling-off period or self-exclusion. We proactively suppress all marketing communications for the duration of any active restriction, with no exceptions.
Trained Support Team
lb18's customer support team includes staff specifically trained to handle responsible gaming conversations with empathy and professionalism. If you contact support about a gambling problem, you will always be directed to appropriate tools and external resources — never pressured to stay and play.
Support Is Always Available
Whether you need to activate a self-exclusion, discuss your gambling habits, or simply want more information about our responsible gaming tools, lb18's support team is here for you around the clock — every day of the year, including Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays.
24/7 Live Chat
The fastest way to reach lb18 responsible gaming support. Live chat is available directly on the lb18 platform at all times, with an average response time of under 3 minutes. Request a self-exclusion, deposit limit, or cooling-off period instantly.
Email Support
For formal responsible gaming requests — including written confirmation of a self-exclusion or data access requests — you may contact lb18 by email. The address is provided below as plain text only and is not a clickable link:
External Resources
lb18 encourages players who are struggling with problem gambling to seek professional help. While lb18 does not endorse any specific third-party organisation, international resources such as Gamblers Anonymous and the National Council on Problem Gambling offer free, confidential support to individuals and families affected by problem gambling.
For players in Bangladesh: If you are experiencing a gambling-related crisis or feel that gambling is seriously harming your mental health, finances, or relationships, please speak to a qualified mental health professional. lb18 support is available to assist with account restrictions and responsible gaming tools, but for clinical support, please consult a licensed counsellor or mental health service in your area. Bangladesh Standard Time (BST, UTC+6) applies to all support response commitments.
Play Smart. Play with lb18.
Responsible gaming is at the heart of everything lb18 does. Explore our platform knowing that your wellbeing is always our first priority. Enjoy cricket betting, slots, and live casino games responsibly.