lb18 Privacy Policy
Your privacy matters at lb18. This Privacy Policy explains in clear, accessible English how we collect, use, store, and protect your personal information when you use the lb18 platform. We are committed to handling your data responsibly and transparently, in line with the highest standards of data security.
1 Introduction
Welcome to the lb18 Privacy Policy. lb18 ("we", "us", "our") operates the online betting and gaming platform accessible at lb18.bio (the "Platform"). We are committed to protecting and respecting the privacy of all individuals who access or use our Platform, including players registered from Bangladesh and other permitted regions.
This Privacy Policy explains what personal data lb18 collects about you, how we collect it, the purposes for which we use it, with whom we may share it, how long we retain it, and the rights you have in relation to your personal data. It also explains the measures lb18 takes to keep your personal information safe and secure.
This Privacy Policy should be read together with the lb18 Terms & Conditions and our Responsible Gaming policy, all of which form part of the agreement between you and lb18. By registering an account, making a deposit, or otherwise using the lb18 Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Our Commitment: lb18 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is used solely to deliver, improve, and protect the lb18 service and to comply with our legal obligations.
2 Data We Collect
lb18 collects personal data that is necessary to provide you with a secure, personalised, and legally compliant betting and gaming experience. The categories of personal data we collect are described in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID / passport number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, residential address | Account communication, transaction alerts, support |
| Financial Data | Mobile wallet details (bKash, Nagad, Rocket, Upay), bank account references, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Account Data | Username, encrypted password, account balance, bonus status, betting history | Account management, personalisation, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet frequency, session duration, click patterns | Service improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support delivery, quality assurance, dispute resolution |
| Verification Documents | Scanned NID, passport copy, selfie for identity verification | KYC / identity verification, regulatory compliance |
lb18 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes. Where verification documents are submitted, they are processed solely for KYC purposes and are not used for any other purpose.
3 How We Collect Your Data
lb18 collects your personal data through a variety of means, all of which are described transparently below. We collect data that you provide directly to us, data generated by your use of the Platform, and in certain cases, data received from trusted third-party sources.
3.1 Data You Provide Directly
When you register an account on lb18, you provide us with identity and contact information. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, you provide us with financial data. When you contact our support team via live chat or email, you provide us with communications data. When you submit KYC documents for identity verification, you provide us with verification documents.
3.2 Data Collected Automatically
When you access and use the lb18 Platform, we automatically collect technical data and usage data through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and your activity on the Platform such as which pages you visit, which games you play, and how long your sessions last.
3.3 Data from Third Parties
In certain circumstances, lb18 may receive personal data about you from third-party sources. This includes fraud prevention databases, identity verification service providers, and payment processors. Where lb18 receives data from third parties, it is used only to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) obligations.
Lawful Basis: lb18 processes your personal data on the following lawful bases: (a) performance of a contract — to deliver the lb18 service to you; (b) legal obligation — to comply with applicable laws including AML and KYC requirements; (c) legitimate interests — for fraud prevention, security, and platform improvement; and (d) consent — where you have specifically agreed to a particular use of your data, such as marketing communications.
4 How We Use Your Data
lb18 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first providing you with notice and, where required, obtaining your consent.
- Account Registration and Management: To create, maintain, and manage your lb18 account, verify your identity, and ensure the accuracy of your account information.
- Service Delivery: To provide you with access to sports betting markets, live casino games, slots, and all other features of the lb18 Platform.
- Transaction Processing: To process deposits, withdrawals, and refunds via your chosen payment method, including bKash, Nagad, Rocket, Upay, and supported bank accounts.
- Age and Identity Verification: To verify that you meet lb18's minimum age requirement of 21 years and to confirm your identity in compliance with KYC obligations.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal or prohibited conduct on the lb18 Platform.
- Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling behaviour, and to administer self-exclusion, deposit limit, or cooling-off requests where applicable.
- Customer Support: To respond to your queries, complaints, and support requests promptly and effectively via live chat and email.
- Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from government or regulatory authorities, and fulfil anti-money-laundering and counter-terrorism financing obligations.
- Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the lb18 Platform.
- Marketing Communications: Where you have provided consent, to send you personalised promotional offers, bonus notifications, and platform updates via email or other agreed channels. You may withdraw your consent to marketing communications at any time by contacting lb18 support.
- Dispute Resolution: To investigate and resolve disputes regarding bets, game outcomes, account balances, or transactions, using our server-side records as the primary source of truth.
5 Data Sharing
lb18 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. We may, however, share your personal data with the categories of recipients listed below, where such sharing is necessary to operate the lb18 Platform, fulfil our legal obligations, or protect the interests of lb18 and our players.
5.1 Service Providers
lb18 works with a carefully selected group of third-party service providers who assist us in delivering the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, and bank partners), identity verification and KYC providers, fraud detection and prevention services, cloud hosting and infrastructure providers, customer support technology providers, and game content suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All service providers are contractually required to process your data only on lb18's instructions and in accordance with applicable data protection standards.
5.2 Legal and Regulatory Disclosure
lb18 may be required to disclose your personal data to government bodies, law enforcement agencies, regulatory authorities, or courts where required by applicable law. This includes, but is not limited to, disclosures required in connection with anti-money-laundering investigations, court orders, or other legal process. lb18 will, where legally permitted, notify you of any such disclosure.
5.3 Business Transfers
In the event that lb18 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and the terms under which your data will continue to be processed.
No Data Sales: lb18 will never sell your personal data. When we share data with service providers, those providers are bound by strict contractual obligations and are not permitted to use your data for their own purposes outside the scope of the services they provide to lb18.
6 Data Retention
lb18 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the operation of your account, compliance with legal obligations, and resolution of disputes. The general retention periods applied by lb18 are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, AML compliance, dispute resolution |
| Financial & Transaction Data | 7 years from date of transaction | Financial regulatory requirements, audit trail |
| KYC / Verification Documents | Duration of account + 5 years after closure | AML / KYC regulatory obligations |
| Betting & Game History | 5 years from date of activity | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from date of communication | Quality assurance, dispute resolution |
| Technical & Usage Data | 13 months from collection | Security monitoring, fraud detection, analytics |
| Marketing Preferences | Until consent withdrawn + 1 year | Proof of consent, compliance with marketing obligations |
When personal data is no longer required for any of the purposes listed above and no legal obligation requires its continued retention, lb18 will securely delete or anonymise the data in accordance with our internal data management procedures.
7 Data Security
lb18 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.
7.1 Technical Measures
All data transmitted between your device and the lb18 Platform is protected using 256-bit SSL (Secure Socket Layer) encryption, the same standard used by major global financial institutions. Player account passwords are stored in hashed, salted form and are never stored in plaintext. Access to lb18's internal systems and databases is restricted by role-based access controls, and all access is logged and audited.
7.2 Organisational Measures
lb18 limits access to your personal data to employees, contractors, and service providers who have a legitimate need to process it in the course of delivering the lb18 service. All personnel with access to personal data are subject to confidentiality obligations. lb18 conducts regular internal security reviews and maintains incident response procedures to address any data security breaches promptly.
7.3 Payment Security
lb18 does not store your full payment credentials (such as bKash PIN, Nagad PIN, or bank account passwords) on our systems. Payment transactions are processed through encrypted channels directly with your chosen payment provider. lb18 will never ask you to share your mobile wallet PIN or bank password with our support team — any request for such information should be treated as fraudulent and reported to lb18 support immediately.
Stay Safe: lb18 will never contact you by phone, SMS, or email to ask for your account password, bKash PIN, Nagad PIN, or OTP codes. If you receive such a request from anyone claiming to represent lb18, do not respond and report it to our support team immediately via live chat.
8 Cookies & Tracking Technologies
lb18 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the lb18 Platform. They help us recognise your device, maintain your session, and collect usage analytics.
8.1 Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit and security cookies that help detect and prevent fraud.
- Performance & Analytics Cookies: These cookies collect information about how you use the lb18 Platform — such as which pages are visited most often and whether any error messages are received — in order to help us improve the Platform. The data collected is aggregated and anonymised.
- Functionality Cookies: These cookies allow the Platform to remember choices you make (such as your preferred language or display settings) and provide enhanced, personalised features.
- Targeting & Preference Cookies: Where you have provided consent, these cookies may be used to deliver relevant promotional content and to measure the effectiveness of lb18's marketing activity. They do not store personally identifiable information directly.
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies. However, please note that disabling strictly necessary cookies may affect the functionality of the lb18 Platform, including your ability to log in and place bets. For detailed instructions on managing cookies in your specific browser, please refer to the browser's help documentation.
9 Your Data Rights
lb18 respects your rights in relation to your personal data. The rights available to you and the process for exercising them are described below. Please note that some rights are subject to conditions and limitations under applicable law, and lb18 may be required to retain certain data in order to fulfil its legal obligations even where a right to erasure or restriction has been requested.
Right of Access
You have the right to request a copy of the personal data lb18 holds about you and information about how it is used.
Right to Rectification
You have the right to request that lb18 corrects any inaccurate or incomplete personal data held about you.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restriction
You have the right to request that lb18 restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
Right to Portability
You have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another controller where technically feasible.
Right to Object
You have the right to object to lb18 processing your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights
To exercise any of the above rights, contact lb18 support via live chat or at [email protected]. We will respond within a reasonable timeframe, typically within 30 days.
10 Children and Minors
lb18 operates a strict minimum age policy. The Platform is intended for use exclusively by adults aged 21 years and above. lb18 does not knowingly collect or process personal data from individuals under the age of 21.
If lb18 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on lb18 or provided personal data to us, please contact our support team immediately via live chat or by email at [email protected] so that we can investigate and take appropriate action.
21+ Only: lb18 is strictly for adults aged 21 and above. We apply age verification measures during registration and at withdrawal stage. Any account found to have been opened by a minor will be closed immediately and all funds will be handled in accordance with our Terms & Conditions. For adults aged 21 and above only.
11 Third-Party Links and Services
The lb18 Platform may contain references to or integrations with third-party services, including game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment service providers including bKash, Nagad, Rocket, and Upay. When you interact with third-party services through the lb18 Platform, those services may collect personal data about you in accordance with their own privacy policies.
lb18 is not responsible for the privacy practices or data protection standards of any third-party service provider. The fact that a third-party provider's service is accessible through the lb18 Platform does not constitute an endorsement of that provider's privacy practices. We strongly encourage you to review the privacy policies of any third-party service with which you interact.
In all cases, lb18 selects third-party providers that operate to recognised industry security and data protection standards, and our contracts with service providers include appropriate data processing provisions to protect your personal information.
12 Changes to This Privacy Policy
lb18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Where changes are material, lb18 will notify active players via the Platform or by email to the address registered on their account prior to the changes taking effect.
The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the lb18 Platform after any update to this Privacy Policy constitutes your acknowledgment of the revised policy. If you do not agree with the updated terms, you must stop using the Platform and may close your account as described in the lb18 Terms & Conditions.
We recommend that you review this Privacy Policy periodically to stay informed about how lb18 protects your personal data. The current version will always be available at lb18.bio/privacy-policy.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or lb18's handling of your personal data, please contact us using the details below. lb18's support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day, and Independence Day.
The fastest way to reach us is via live chat, available directly on the lb18 Platform, with an average response time of under three minutes. You may also contact us by email — please note that the email address below is provided as plain text only and is not a clickable link:
Email: [email protected]
For formal data rights requests — including access, rectification, erasure, portability, restriction, or objection — please contact support via live chat or email and clearly state the nature of your request. lb18 will acknowledge your request promptly and respond within 30 days, or sooner where the nature of the request permits.
Support is available 24/7. Contact lb18 via live chat on the Platform for the fastest response. Email: [email protected]. Average live chat response time: under 3 minutes. Bangladesh Standard Time (BST, UTC+6) applies to all scheduled response commitments.
How lb18 Protects Your Data
256-bit SSL Encryption
Every piece of data transmitted between your device and lb18 is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are secured end-to-end at all times.
No Data Selling
lb18 will never sell, rent, or trade your personal data to third parties for commercial purposes. Your information is used exclusively to deliver and improve the lb18 service and to comply with our legal obligations.
Strict Age Verification
lb18 enforces a minimum age requirement of 21 years for all players. Our KYC process verifies your identity and age before any withdrawal is processed, keeping the Platform safe and responsible for all users.
Your Rights, Respected
lb18 fully supports your rights to access, correct, delete, and port your personal data. Our 24/7 support team can process data rights requests promptly, with formal requests handled within 30 days.
Secure Payment Handling
lb18 never stores your bKash PIN, Nagad PIN, or bank credentials. All payments via bKash, Nagad, Rocket, and Upay are processed through encrypted channels directly with your payment provider.
Transparent Policy Updates
Whenever lb18 makes material changes to this Privacy Policy, active players are notified in advance via the Platform or by email. The current version is always available at lb18.bio/privacy-policy.
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